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Shipping Policy

At Prime Leather, we offer free nationwide shipping within United State. There are no hidden charges for postage, logistics, or packaging.

Please Note:
Currently, we do not offer international shipping. For any questions, feel free to reach out to us at sales@primeleather.us

Processing Time
  • Order Processing: Orders are processed within 5–7 business days. Orders placed after 5:00 PM GMT -7 or on weekends will start processing the next business day.
  • Custom Products: Custom orders may take longer to process. Estimated production times will be shown on the product page or at checkout.
Shipping Methods & Delivery Times

We offer the following shipping options to get your order to you quickly:

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days

Note: Delivery times may vary based on location, courier availability, or unforeseen delays such as weather or public holidays.

Free Shipping Nationwide
  • Enjoy free shipping on all orders within Australia—no minimum purchase required.
  • A signature is required upon delivery for security reasons.

Note: We currently do not offer international shipping.

Courier Service
  • We use trusted courier services such as DHL, TNT, and FedEx to deliver your orders. We’ll choose the best service for your delivery.
  • APO/PO Box Addresses: We cannot ship to PO, APO, DPO, or FPO addresses.
Order Tracking

Once your order is shipped, we’ll send you an email with tracking details. You can track your package at any time using the tracking number provided. If you don’t receive tracking info within 24 hours, please contact our customer support team via Help & Contact.

Damaged or Lost Shipments

If your parcel shows as delivered but you haven’t received it, please contact our Customer Support Team at sales@primeleather.us and the courier service within 5 business days. Claims raised after this period will not be accepted.

Lost or Damaged Shipments: If your order is lost or damaged in transit, we’ll offer a replacement or store credit once the courier verifies the issue. Unfortunately, we cannot offer a refund for lost orders.

Rescheduling and Delivery Issues
  • Tracking Updates: After shipping, you’ll receive tracking details via email. It’s your responsibility to stay in touch with the courier. If delivery attempts fail, the parcel may be destroyed, and we won’t be held responsible.
  • Unaccepted Deliveries: If you refuse to accept the parcel or request its return, it will be considered lost. In such cases, the return process is not possible, and we can’t offer a refund or exchange.
  • Incorrect Address Deliveries: Please double-check your shipping address before placing an order. Once dispatched, we can’t change the address. If the delivery fails due to an incorrect address, the item will likely be destroyed, and no cancellation or return will be possible.
Other Policies
  • Order Confirmation: You’ll receive an email confirmation once your payment is processed. If you don’t receive it, please reach out to Customer Support.
  • Combined Shipments: If you have multiple orders to the same address, we may combine them (unless you request otherwise). This might slightly delay the delivery of the first order.
  • Complimentary Items: Orders with more than 10 products don’t automatically come with complimentary items. Exceptions may apply with prior approval from customer support.

Free doorstep Delivery

We'll ensure your order arrives at your location quickly and without any additional charge. Expect straightforward, reliable service right to your door.

Hassle-Free Returns

Changed your mind? No problem. You can send it back within 30 days for a refund or exchange. We make returns easy, as they should be.

Online Assistance

Got confused? Our dedicated support team is readily available online to assist you with any inquiries whenever you require it.

At Prime Leather United State, we know how to change the course into exquisiteness as we are passionate about making leather jackets that are not just chic and luxurious but made to be lived in, as each gear is hand-made from the finest leather, high-end materials, professional stitching, and remarkable style. 

Explore the iconic classics to bolder custom designs, or opt for your creativity because this is where your one-of-a-kind item is conceived.

Customize Your Jacket

Create Your Unique Jacket Today

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© 2025, PrimeLeather.us | All rights reserved.

At Prime Leather United State, we know how to change the course into exquisiteness as we are passionate about making leather jackets that are not just chic and luxurious but made to be lived in, as each gear is hand-made from the finest leather, high-end materials, professional stitching, and remarkable style. 

Customize Your Jacket

Create Your Look

Follow Us On:

Facebook Instagram

Join the Prime List

Get first access to new drops, behind-the-scenes content, and special offers.

© 2025, PrimeLeather.us | All rights reserved.

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Phone Number:

+61 480 810 348

Email Address:

sales@primeleather.us