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Frequently Asked Questions

The Definitive Guide to All Your Custom Jacket Queries”

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sales@primeleather.us

Yes, we offer customization options for many of our leather jackets. If you’d like a specific size adjustment, a unique design variation, or a fully custom-made jacket, our team can assist you with a made-to-order option.

We’ll work with you through every step—from selecting the leather type to choosing stitching, lining, and overall styling. Each custom jacket is made to reflect your preferences and is crafted with care by our team.

Please note that custom orders may take additional time to produce and are subject to availability. For more information or to begin a custom request, contact us at sales@primeleather.us.

hoosing the right size is important, especially for leather jackets. That’s why we provide a detailed sizing chart on our product pages to help guide you.

If you’re still uncertain, feel free to contact our customer support team at sales@primeleather.us. We can assist you by reviewing your measurements and helping you choose the best available size based on our sizing guide.

We accept returns and exchanges within 30 days of delivery on most standard items. Products must be unworn, unused, and returned in their original condition and packaging.

Please note: Custom-made jackets may not be eligible for return or exchange, or may have modified terms. For full details, please review our Return Policy or contact us at sales@primeleather.us before placing a custom order.

The right jacket depends on your personal style and how you plan to wear it. Some of our most popular options include the classic biker jacket, the traditional bomber, and the sleek café racer.

If you’re looking for something more personalized, we also offer custom-made jackets based on your preferences. All our jackets are made from premium-quality leather and crafted with attention to detail. If you need help choosing, feel free to contact us at sales@primeleather.us.

No, creating an account is not required. You can complete your purchase as a guest.

However, creating an account allows you to:

  • Track your order history

  • Save your shipping and sizing details for faster checkout

  • Manage returns and exchanges more easily

  • Receive optional updates about new product releases and special offers (if you choose to subscribe)

You can create an account during checkout or anytime from our website.

After placing your order, you will receive a confirmation email. Once your order ships, we’ll send a separate email with a tracking link so you can monitor delivery progress.

If you have an account, you can also log in to your dashboard at any time to view your order history and current status.

For any issues with tracking or delivery, please contact us at sales@primeleather.us and we’ll be happy to help.

We use high-quality top-grain and full-grain leathers sourced from reputable tanneries. These materials are selected for their durability, texture, and ability to develop a natural patina over time.

Depending on your preferences, you can choose from a variety of finishes — including smooth, polished leathers or more rugged, distressed styles. We’ll work with you to find the right leather type for your custom jacket.

Yes, we offer international shipping to most countries. Delivery times and costs vary depending on your location and the shipping method selected during checkout.

Estimated delivery times are displayed at checkout, and all orders are securely packed and shipped via trusted international carriers.

Please note: International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. If you have any questions about international delivery or customs requirements, feel free to contact us at sales@primeleather.us.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure payments via PayPal.

All payments are processed through encrypted and PCI-compliant payment gateways to protect your financial information. You can choose your preferred method during checkout.